Frequently Asked Questions
How long will furniture delivery take?
We'll clarify the lead time involved in your specific order either prior to, or immediately after placing your order. Generally Quick Ship means 1-3 weeks depending on where you are in the US in relation to the stock warehouse. If 1-3 weeks is too quick, your order can be held at your local warehouse until you are ready to receive. In all cases, once your order is picked up and processed by the delivery company, we will send you contact and tracking info. Otherwise, lead times vary from vendor to vendor and can be clearly communicated on an order specific basis.
What is Free Standard Delivery vs. White Glove Delivery?
Free Standard Delivery is included with every purchase at Trade Source, this means outside or curbside delivery, and in some cases your order will be placed in your driveway or garage.
White Glove delivery includes placement in room of choice, assembly, and removal of packaging. This option including full assembly and installation of your furniture is made available to you at checkout and in some cases, is included with your purchase.
What if I change my mind?
Short answer, within 72 hours of placing your order online, you can cancel your order for any reason at no cost. Long answer, see cancellation policy. Good news, this seldom happens ;)
Does Trade Source have a return policy?
Short answer, we sure do! Long answer, see our return policy.
Where do I find replacement covers for Innovation Sofas?
Unfortunately Innovation no longer offers sofa covers only. Find a little more info about Innovation replacement covers here.
Do you have a showroom where we can see this in person?
Short answer, no! We're an online store without a physical presence priding ourselves on product details, order accuracy and expedited procurement, But sometimes you have to sit on it before you buy! For those of you, we'll either help you find a specific piece close to you, or work out an approval on arrival agreement prior to your purchase.
What happens if the furniture arrives with damage?
Short answer, we'll replace it! Long answer, If a piece arrives with damage, be sure to document it upon arrival with photos and on the delivery paperwork. If you notice something defective after arrival, send us pics and we'll work with the manufacturer to either repair or replace the item.
Will the drivers move an existing piece of furniture?
Short answer, not everywhere but we have worked out some agreements in the Northeast and Mid-Atlantic including Boston, Philadelphia, New York City and DC. Long answer, we'll put you in touch with delivery crews prior to their arrival at which time you are free to ask. We use a variety of shipping methods to deliver your items with each company and crew having their own set of guidelines and policies.
Are you having any sales soon?
Short answer, we're having a sale right now! Long answer, we offer promo codes for specific discounts on specific pieces or collections. If it is not abundantly clear what promo is going on at any moment reach out to us, or sign up for our mailing list.
Still have questions? email us Cheers!