Frequently Asked Questions
How long will furniture delivery take?
While we don't show real time inventory on our site, we can check inventory on request. In general, our lead times estimates are QUICK SHIP, 6-8 Weeks, and 12+ Weeks. Just click LEAD TIME in the top left of any Collection page or TAGS+ in the top left of a product page. Generally when an item is QUICK SHIP, you will see QUICK SHIP in the product SKU.
What is Free Standard Delivery vs. White Glove Delivery?
White Glove delivery includes placement in room of choice, assembly, and removal of packaging. This option including full assembly and installation of your furniture is made available to you at checkout and in some cases, is included with your purchase.
Do you ship furniture Internationally?
We deliver at no cost to US Ship Shop, and you take from there to anywhere in the world!
Do you have product specific questions?
Each product page has an Ask A Question page where you can pop in with questions. Ask away even if it is not on our site. If we can point you in the right direction we'll be more than happy to.
Are wall beds strong?
Yes, our wall beds are mounted directly into wall studs by licensed contractors and capable of supporting 2 people for a comfortable nights sleep. The fold down mechanism is supported by a gas spring piston to make it simple and easy to both open and close the wall bed with a mattress in place. There is a locking mechanism on most units as well to lock it in place when not in use.
What is the difference between a Wall Bed and a Murphy Bed?
Six to one, a half dozen to another. There really is no difference except murphy beds tend to be a more traditional while our wall beds are more modern and can go into the wall itself for the most minimal appearance in your interior. "Murphy" refers to William Lawrence Murphy (1876–1959), who applied for his first wall bed patents around 1900.
Are wall beds comfortable?
All depends on the mattress! We offer Orthopaedic, anatomically sprung mattress quilted with a 100% Cotton cover. Sound cozy? It is! The side boxing and quilted edges also have a 100% cover made to fit specifically to the wall bed.
Each mattress base comes with a 4x4 cm steel frame with rounded corners and non-toxic powder coating with E1 rated laminated beech slats measuring 6.8x0.8 cm and a rigid slat holder typical in European furniture design.
Can a Murphy Bed be used every day?
Absolutely! You'l want your contractor to square up and align everything properly to ensure that the lift mechanism does not wear down over time.
Are Wall Beds difficult to install?
We recommend you find a local, licensed contractor to install your system. However, for those of you DIY types they are fairly straight forward to install yourself. Mounting to studs in the wall is key and a helping hand is recommended.
What if I change my mind?
Does Trade Source have a return policy?
Where do I find replacement covers for Innovation Sofas?
Do you have a showroom where we can see this in person?
What happens if the furniture arrives with damage?
Will the drivers move an existing piece of furniture?
How do I clean my sofa?
Generally speaking you should try spills as quickly as possible and spot clean using liquid sparingly. Often times the use of liquid can cause larger spots than the original spill. Learn more about cleaning sofa fabrics and the inevitable red wine spill here.
Do you provide new sofa covers if we want our sofa reupholstered?
With some vendors we can quote a new cover. It often makes more sense to consult with an upholsterer local to you.
Do you have any sofas in performance fabrics?
Absolutely! We written a bit about this, see - Best Sofa Fabrics for Dogs, Cats, Kids and the Inevitable Red Wine Spill. Sofas like the Josie and the Branson are stocked in nice performance fabrics. These fabrics are designed to be repellent but are not waterproof so as with any spill the key is to blot dry the fabric quickly, then spot clean with mild soap lightly.
Are you having any sales soon?
Still have questions? email us Cheers!