Shipping and Furniture Delivery
Three rules. That's the whole policy.
- Free white glove delivery on large furniture — sofas and sectionals, dining tables, desks, TV stands, sideboards, and storage. Included at checkout, at no charge.
- Free standard delivery on orders over $500, anywhere in the contiguous United States.
- Free standard delivery on every order delivered within California, with no minimum.
Smaller pieces — dining chairs, stools, coffee tables, side tables — ship standard delivery. When they're ordered alongside a large piece, the crew places and unpacks those too. Order the dining table and the chairs together and the whole room is set up in one visit.
What White Glove Delivery Includes
Your furniture is carried inside and placed in the room and position you choose. Every item is unpacked, all protective wrapping and cardboard removed. Anything requiring assembly is assembled to the manufacturer's specification. All packaging leaves with the crew.
We confirm your delivery details with you before scheduling, and we ask about access considerations — narrow hallways, tight stair turns, elevator or loading dock reservations — so the crew arrives prepared.
What Standard Delivery Means
Standard delivery is outside delivery. Your order arrives in its carton or on a pallet and is placed curbside, in your driveway, or near your garage. Unpacking, assembly, and disposal are yours to handle. Tracking information is provided when your order ships.
Often times Threshold or Room of Choice delivery is included too. We need to see the order and the delivery address to approve.
Before You Order
Measure your doorways, hallways, stairwells, and elevators, including the diagonal clearance on tight turns. Buyers assume responsibility for merchandise that cannot fit the delivery path, so confirming this in advance matters.
Not sure whether a piece will make it in, or which delivery category it falls under? Send us your delivery address and the piece you're considering and we'll confirm before you order.
If Something Goes Wrong
If your order arrives incomplete or damaged in any way, we work with you and the delivery service to resolve it promptly.
In rare cases, white glove delivery proves impossible on arrival due to access conditions at the address. Standard outside delivery may result, and the customer is responsible where white glove cannot be completed. This is precisely why we confirm access details in advance.
