Shipping and Delivery
Outside delivery is included at no cost on all orders. Want it installed? We have options!
We'll confirm delivery details with you and request info on any special considerations once your order is finalized. There are two options for delivery services offered at checkout:
White Glove Delivery - Placing delivery items within the home with unpacking, light assembly, and debris removal services included. White Glove is included on Special Orders (custom orders with lead times) and in some cases at checkout. After checkout we’ll confirm delivery details with you. Upgrades to White Glove can be made with us after checkout.
Standard Free Delivery - Included delivery with Quick Ship collections often means outside delivery. Outside delivery involves product on a palette placed curbside, in your driveway or near garage. Our customers often choose this service, especially with the Innovation sofa collection. Some of our Quick Ship items are available for drop ship via FedEx/UPS and will be confirmed when you place your order. Quick Ship delivery companies are not able to store items. Delivery fees will be incurred if stored for more than 3-5 business days. Upgrades to White Glove Delivery can be made available upon your order for your consideration.
In the event that White Glove is considered impossible upon arrival, Outside Delivery may result. If your order arrives incomplete or in any way damaged, we will work with you and the delivery service to promptly resolve the matter.